Shipping Information
We currently ship only within the United States.
Yes, all product prices already include shipping costs.
Orders are processed within 1-3 business days. Delivery typically takes 6-10 business days, depending on your location.
Once your order is shipped, you’ll receive an email with a tracking number. Use this number to monitor the status of your shipment.
If your package hasn’t arrived after the estimated delivery time, please contact us at info@pawandjoy.com, and we’ll assist you in locating your order.
Returns Policy
We accept returns within 30 days of purchase. Products must be unused, in their original condition, and include all original packaging.
We cover the cost of return shipping, so you don’t have to worry about extra charges.
To initiate a return, contact us at info@pawandjoy.com. Provide your order number and the reason for the return, and we’ll guide you through the process.
Damaged or Incorrect Items
If your item arrives damaged or if you received the wrong product, please contact us immediately at info@pawandjoy.com. Include photos of the issue, and we’ll arrange a replacement or refund promptly.